TERMS * BUYERS GUIDE
- Guaranteed authentic. All Maison Zu items are carefully sourced and verified.
- Most pieces are pre-owned and may show light signs of wear. Any significant flaws will be noted in the description.
- Maison Zu is an independent curator and is not affiliated with the brands featured.
SHIPPING POLICY
- All orders are shipped within 1–3 business days after purchase.
- We ship via USPS with tracking provided.
- Domestic shipping only (for now).
- Please double-check your shipping info — we’re not responsible for delays or lost packages due to incorrect addresses.
RETURN POLICY
- All sales are final. Due to the nature of vintage and secondhand items, we do not accept returns or exchanges.
- Please read item descriptions carefully and review all photos. If you have any questions or need more details before purchasing, feel free to message us!
- If you believe an item was misrepresented, contact us within 48 hours of delivery and we’ll work to resolve the issue.
CANCELLATION POLICY
- Orders can only be canceled within 1 hour of purchase — after that, we cannot guarantee cancellation.
- Please message us immediately if you made a mistake or need to change something.
CONDITION GUIDE
Products sold by Maison Zu are pre-owned unless stated otherwise. Our pieces have had a previous life and may tell their story through minor signs of wear. This guide helps you know what to expect when your item arrives.
Buying pre-loved supports slow fashion and gives unique items a second life. All items are sold as is, so we strongly advise reviewing all photos and descriptions carefully before making a purchase.
EXCELLENT – These items have been carefully preserved by their previous owners. They maintain their original shape, may come with partial or full packaging, and display minimal to no signs of wear.
VERY GOOD – Pieces in very good condition have been lightly used and show gentle signs of wear, often found on areas like straps, edges, or interior linings. Any noticeable imperfections will be disclosed in the description.
GOOD – Items marked as good show moderate wear, which is reflected in their pricing. Expect visible signs such as soft fading, minor scuffs, or hardware marks.
FAIR – Fair condition pieces have clear signs of use and wear, but remain fully wearable and stylish. These items are sold as is and are thoughtfully priced with their condition in mind.